Comparison
Delighted is shutting down. Quitlo picks up where it left off.
Everything Delighted does, plus AI voice follow-up for detractors and churned customers
Delighted is a beloved NPS/CSAT/CES survey tool, but it's shutting down on June 30, 2026. Quitlo replaces every Delighted feature and adds AI voice follow-up for detractors.
Feature comparison
Feature
Delighted
Quitlo
NPS/CSAT/CES surveys
Email delivery
Slack integration
AI voice follow-up
Pattern analytics
Custom branding
SMS surveys
In-app SDK
eNPS (employee NPS)
Mobile app
Multi-language surveys
Shopify integration
API
Cancel flow widget
Ticket creation (Jira/Linear)
Starting price
Starting price
Shutting down June 2026
$99/mo Signal
What Delighted does well
- Beloved product with simple, elegant UX
- Strong NPS benchmarking and trends
- Good Slack and Salesforce integration
- Multi-language and SMS survey delivery
Where Quitlo differs
- AI voice follow-up for detractors and cancelled customers
- Structured Slack summaries with sentiment, key quotes, and save opportunities
- One-click ticket creation from conversation insights
- Pattern analytics across all conversations
- 5-minute setup, no implementation project
- Free 3-month migration for Delighted users at quitlo.com/migrate/delighted
Who should use what
Choose Delighted if you
- Need eNPS for internal employee surveys
- Rely on SMS survey delivery or Shopify integration
- Need a mobile app for reviewing responses on the go
Choose Quitlo if you
- Want to understand the real reasons behind low scores through AI voice conversations
- Need structured churn insights delivered to Slack automatically
- Are looking for a Delighted replacement before the June 2026 shutdown
- Want pattern analytics that connect survey scores to conversation insights
The Quitlo Difference
Delighted tells you WHAT: a score, a checkbox, a category. Quitlo tells you WHY: a 2-minute AI voice conversation that captures the real reason.
Frequently asked questions
Yes. Export from Delighted as CSV, upload to Quitlo. Scores, dates, and respondent info are preserved.
Yes. Free 3-month Signal tier for Delighted users. Visit /migrate/delighted for details.
Delighted is a beloved NPS/CSAT/CES survey tool. Quitlo includes all the same survey capabilities and adds AI voice follow-up, so when a customer gives a low score, Quitlo can automatically call them to understand why.
Delighted is shutting down on June 30, 2026. Quitlo offers a free 3-month migration on the Signal tier for Delighted users, so you can transition without losing any survey data or momentum.
Delighted's Premium tier was $224/mo. Quitlo's Signal tier starts at $99/mo and includes everything Delighted offered plus AI voice follow-up, Slack summaries, and ticket creation from insights.
Most teams complete the migration in under an hour. Export your Delighted data as CSV, upload to Quitlo, and configure your survey triggers. Quitlo's 5-minute setup means you can be live with surveys the same day.
Yes. Quitlo supports NPS, CSAT, and CES surveys with email delivery, custom branding, and Slack integration. The API is coming soon for teams that used Delighted's API.
The biggest addition is AI voice follow-up. When a customer gives a detractor score, Quitlo can automatically call them for a 3-5 minute conversation to understand the full story. You also get one-click ticket creation and pattern analytics across all conversations.
Related reading
Migrate from Delighted in under an hour
Free 3-month Signal tier for Delighted users. No credit card required.