Comparison
Medallia is built for Fortune 500. Quitlo is built for your SaaS.
Enterprise VoC without the enterprise contract
Medallia is the gold standard for enterprise Voice of Customer, but with 6-month implementations and $100K+ contracts, it's built for Fortune 500, not growing SaaS.
Feature comparison
Feature
Medallia
Quitlo
VoC platform
AI voice conversations
NPS/CSAT/CES surveys
Text analytics
Industry benchmarks
Cancel flow widget
Ticket creation (Jira/Linear)
Setup time
Slack integration
Self-serve setup
Starting price
Starting price
$100,000+/yr
$99/mo
What Medallia does well
- Comprehensive enterprise VoC across all business units
- Massive data integration capabilities and analytics
- Advanced AI analytics with industry benchmarks
- Multi-channel feedback collection at scale
Where Quitlo differs
- AI voice follow-up for detractors and cancelled customers
- Structured Slack summaries with sentiment, key quotes, and save opportunities
- One-click ticket creation from conversation insights
- Pattern analytics across all conversations
- 5-minute setup, no implementation project
Who should use what
Choose Medallia if you
- Need enterprise-wide VoC across multiple business units
- Have budget for $100K+/yr and a 6-month implementation
- Need industry benchmarks and advanced statistical analysis
- Run a large organization with dedicated research operations
Choose Quitlo if you
- Run a SaaS business and want retention insights fast
- Need AI voice conversations that capture the real reasons behind churn
- Want to be live in 5 minutes, not 6 months
- Prefer $99/mo over a six-figure annual contract
The Quitlo Difference
Medallia tells you WHAT: a score, a checkbox, a category. Quitlo tells you WHY: a 2-minute AI voice conversation that captures the real reason.
Frequently asked questions
Not for enterprise-wide VoC programs. Quitlo is purpose-built for SaaS retention: fast to set up, focused on churn and detractor follow-up, at a fraction of the cost.
Medallia is the gold standard for enterprise Voice of Customer programs spanning multiple business units and touchpoints. Quitlo is a focused retention insights tool for SaaS teams that uses AI voice conversations to understand churn.
Medallia contracts typically start at $100,000+/year with multi-year commitments and implementation costs. Quitlo starts at $99/mo with no annual contract, making enterprise-quality voice intelligence accessible to any SaaS team.
Medallia implementations typically take 6+ months with dedicated project teams and consultants. Quitlo takes about 5 minutes. Connect Stripe and AI voice conversations trigger automatically on cancellation.
Medallia offers AI voice analytics as an enterprise add-on module. Quitlo has AI voice conversations built into the core product from day one, with no add-on fees, no implementation project, and available on every plan.
Yes. Teams using Medallia for enterprise VoC can add Quitlo specifically for SaaS churn intelligence. Quitlo's Slack-first delivery and 5-minute setup means you can be running retention conversations without touching your Medallia implementation.
Medallia provides extensive industry benchmarks from its large enterprise customer base. Quitlo focuses on pattern analytics across your own conversations, identifying trending churn reasons, sentiment shifts, and competitive threats specific to your product.
Related reading
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