They left 90 days ago. They might come back.
You fixed the thing that made them leave. Now tell them.
Quitlo calls former customers 60–90 days after cancellation with a personalized check-in based on their original churn reason. Not a sales pitch — a genuine “things have changed” conversation. Structured summary delivered to Slack.
From engineers who built software for
AI:
“When you cancelled a few months ago, you mentioned the Zapier integration wasn't reliable. We've made some changes...”
This is a live AI voice agent. Press play and speak. It will respond in real time.
Built for SaaS teams who fixed the problem but never told the customer.
No credit card required
This is what happened 90 days after a customer cancelled.
Hi, this is Alex from Dashwise. You cancelled your subscription a few months back, and I know you mentioned the Zapier integration was giving you trouble. We’ve actually rebuilt that since then, and I wanted to let you know. Do you have a couple minutes?
Oh, interesting. Yeah, I have a minute. What changed?
We built a native HubSpot integration — no more Zapier middleman. Direct sync, real-time. Since that was the main issue for you, I wanted to make sure you heard about it.
Wait, really? That was literally the only reason I left. The Zapier thing kept breaking and I got tired of fixing it.
Original churn reason has been directly addressed — customer confirms it was sole issue
Yeah, you were pretty clear about that — and honestly, you weren’t the only one. A lot of customers had the same issue, which is why the team prioritized the native integration. How’s your current setup working? Did you find an alternative?
I switched to Databox. It’s fine, does the job. But honestly, I liked Dashwise better for the reporting layout. Databox is more basic.
Using Databox — finds it adequate but prefers Dashwise’s reporting UX
So if the integration actually works reliably this time, would you consider coming back?
I mean... maybe. Can I try it first? I don’t want to switch again and have the same problem.
Wants to test before committing — trial offer would close
That’s completely fair. I can have the team reach out with a free trial of the new integration so you can test it before committing. Would that work?
Yeah, actually that’d be great. Send it over.
Done. And thanks for being open to this — I know switching back and forth isn’t fun. We appreciate it.
No worries. Glad you guys actually fixed it. Most companies never follow up.
“Most companies never follow up” — the win-back call itself is a differentiator
This customer was using a competitor and had no reason to come back. One call changed that — because the product team fixed the exact problem, and someone actually told them.
Minutes after the call ended, this appeared in #win-back:
Former customers who said “I'd come back if...” You fixed it. Now Quitlo tells them.
You fixed the problem. But they don't know that.
Nothing
Most companies never follow up with churned customers. Ever.
They fixed the bug. The customer never found out.
“We miss you” email
Generic re-engagement drip. No personalization. No context.
“We’ve made improvements!” They don’t know which ones.
No budget
Win-back isn’t even a line item. Former customers are written off.
Revenue sitting on the table. Nobody picks it up.
Quitlo
AI calls with the specific reason they left and what’s changed. Personal, relevant, timed.
You tell them exactly what changed. They come back.
Five minutes. Winning them back by next month.
Connect churn data
Original churn reasons personalize each win-back call.
Connect Slack
Pick your channel. Done.
Set your timing.
60 days? 90 days? After a specific product fix? You decide.
No scripts, no manual outreach, no generic “we miss you” emails.
What lands in your Slack. Every time.
Original churn reason
What drove them away — referenced directly in the conversation
What’s changed since
The specific product improvements relevant to their reason for leaving
Win-back probability
How likely they are to return based on their response
Current competitor
What they switched to, what they like, what they miss
Conversion condition
What they need to see or try before committing to return
Key quote + next step
Their exact words and the specific action to close the win-back
After 30 days, former customers start coming back.
Sample data shown below — your dashboard populates as calls complete.
Win-back outcomes
Surprise finding
“41% of churned customers said they'd consider coming back if their specific issue was fixed. Most of those issues HAD been fixed — nobody told them.”
Your best new customers are your old customers.
Win-back MRR recovered
$3,200
in win-back MRR from 8 returned customers this month. Each one costs less to win back than a new customer costs to acquire.
Fastest win-back
Same day
Customer returned within hours of learning their issue was fixed.
They were waiting for you to call. You just never did.
$349/month. Your cheapest acquisition channel.
Everything included. No tiers. No per-seat pricing.
3 actionable insights in 14 days or you don't pay.
Need CRM integration or custom conversation types? Ask about Professional
Stripe OAuth (read-only) · Calls disclose AI identity · Instant opt-out
Common questions. Straight answers.
The opposite. The most common response is “glad you guys actually fixed it — most companies never follow up.” Former customers appreciate being told that their feedback led to changes. It’s validating.
Yes, always. Full disclosure. For win-back calls specifically, customers are less concerned about who’s calling and more interested in what’s changed.
Each win-back call is personalized based on the customer’s original churn reason. If they left because of integration issues and you’ve since built native integrations, the AI leads with that specific change.
That’s valuable competitive intel. You learn what the competitor does well, what they miss about your product, and what would tip the scales. Even a “no” is data.
60-90 days after cancellation is the sweet spot. Long enough that you’ve had time to fix issues, short enough that they still remember your product. You can also trigger calls after specific product releases.
Best with Quitlo churn calls (each win-back is personalized to the original reason). But you can also upload historical churn reasons via CSV or configure general win-back conversations without prior data.
Works with your stack
They told you why they left. You fixed it. Now tell them.
Connect your churn data. Win them back. $349/month.
Start winning them back →No credit card required · Running in 5 minutes · Cancel anytime